What is the delivery time for orders?
Orders are shipped from Tampa, Florida 33610. Delivery days are determined by UPS World Wide Shipping. Regular ground shipments take from 1 to 6 days depending on your location.
Do you ship internationally?
Yes, we will ship internationally into Canada only via UPS. This is due to international credit card & PayPal Fraud. We will ship "overseas" to the "purchaser" of the merchandise, we will Not ship "overseas". Be advised when shipping internationally a Duty/Brokers fee will be owed upon delivery per UPS International.
Are your products new or reconditioned?
95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number, and our Factory Renewed Logo will appear in the upper right hand corner of the Detailed picture of the merchandise. Our ninety day warranty will apply.
How long does it take to process & ship orders?
All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday, will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day.
How quickly do you respond to email?
We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.
What is your return policy ?
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
All merchandise is guaranteed for 90 DAYS from original date of purchase.
Some of our merchandise is guaranteed with a manufacturers warranty .
We agree, at our option to repair or replace any defective merchandise during the 90 day warranty period.
Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
A 15% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
The returned item should include a note explaining the problem & the appropriate " return shipping address".
Please allow 1-2 weeks for processing. .
No returns sent COD will be accepted. Returns must be sent pre-paid.